Wonderfully, Gloriously, Messy.

There was a time, not so long ago, when things were tidy. We could set an objective, create a plan, set milestones, and track progress all the way to a result we could assess against the target we had set ourselves. The stuff of KPI, ROI, and lots of other three letter performance-based acronyms.

We could allocate people and choose teams the same way. Resumés full of relevant experience, validated by psychometrics, supported by references. Business as Rubik’s cube. Twiddle with skill, get the right bits in the right place, solve the problem, move on to the next one. Stay out of corporate Jail (Special Projects). Pass Go. Collect bonus.

That was then, this is now and how quickly things change. Things were changing quickly enough anyway, but the pandemic seems to have moved us to warp speed and, as Tennyson observed in Morte d”Arthur

 "The old order changeth, yielding place to new. And God fulfils Himself in many ways. Lest one good custom should corrupt the world”.

The latest results of Ro…