Start at the Beginning

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We've been brought up, trained and rewarded for getting it right.

We have templates, best practice, and proven solutions.

All of these were created for a time that isn't now, but a time of greater stability, earlier in the industrial cycle, when things were at best complicated, and at worst complex. We could apply the same solution to similar problems and get an acceptable result. Double bubble for consultants.

It's been changing for a while, as complex has given way to something more chaotic. Something that back in 1973 Horst Rittel described as "Wicked". He described ten characteristics:

1. They have no definitive formulation

2. They can't be measured because they bleed into one another.

3. Solutions can only be good or bad, not true or false.

4. there are no templates

5. There is always more than one explanation to a wicked problem

6. Every wicked problem is a symptom of another problem

7. No mitigation strategy can be scientifically …