Introvert Problems

Extrovert Problems

We've all been there.

In meetings dominated by the egos, the snappy dressers, the busy people. Bringing attention to themselves, despite the fact they are not the people who are important to address the real issue. They define the problem in terms of their own capabilities whilst the shy people, the introverts who can actually do something about it are suppressed.

I think that problems do the same.

There the big, noisy problems that stride importantly into the room. They have status, and everybody knows them.

Sales. Cash Flow. Productivity. Absence.

We defer to them, and serve them with the responses we've learned. Best Practice.

That mollifies them for a while, but only a while. The challenge we face is that, like a Myers Briggs characterisation, they are not all the same. Just as we come in more than 16 varieties, so do problems. They are individual and if not treated as such, and paid proper attention to, they will mutuate and return.

Extrovert problems are like bullies.…