Do algorithms need psychotherapists?

I've become more and more curious about the power of algorithms. They are wonderful things that can take mind numbing hard work out of routine processes, freeing humans to do more meaningful work.

However.

Who writes the algorithm? When you think about it, whoever writes the algorithm passes on their own worldview, biases, heuristics and experience into eternal digital form. That's a thought.

Algorithms are normally written by engineers - people with powerful, logical brains, skilled in getting from A to B via the most direct route. It is therefore not too fanciful to imagine that the algorithms they write take on something of their creator’s psyche.

Engineers are vital to our society, and we don't have enough of them. That said, whilst all are different, software engineers, generally speaking, are not renowned for empathy.

So, if I want to create an algorithm for a customer service interface, who should write it? - somebody with really good programming skills, or somebody with real empath…